The Inbound Agent Crew

AI agents for inbound logistics.

Sea, air, and customs into the warehouse.

Between the factory gate and your receiving dock, a container passes through more hands than any other stretch of your supply chain: forwarders, carriers, customs brokers, terminals, truckers. Every handoff is a place where money leaks and information goes dark. The Inbound Agent Crew owns that stretch from purchase order to paid invoice, so nothing slips between the hands.

The crew, up close

Inbound comes down to three questions. Is this what I ordered? Is it on time? Am I paying what we agreed? The crew answers all three, on every shipment, around the clock.

Shipment Monitor: inbound shipment tracking that runs itself.

Tracks every inbound shipment from origin through receiving at the warehouse, across ocean, air, and ground. ETAs stay current in your systems, the plan updates itself, and any delay or exception is escalated before it spreads downstream. Container tracking that your team reads about in the daily update instead of chasing all day.

Invoice Auditor: every invoice audited, every dispute resolved.

Audits every supplier, freight, and carrier invoice against the booked rate and the agreed terms, catches the overcharges, and drives every dispute to resolution. Brands typically find 5-20% in overcharges. Freight invoice audit and recovery, running continuously instead of periodically.

Customs & Duty: audited, reconciled, defended.

Audits every customs entry your broker files, reconciling duty and import VAT against what should have been paid, and catches overpayments and misclassifications before penalties land. When tariff policy changes overnight, and lately it does, the crew recalculates in hours, not weeks.

PO Integrity: the three-way match, actually run on everything.

Runs the three-way match across the purchase order, the supplier invoice, and the goods actually received, and resolves any mismatch before it gets paid.

Carrier Sourcing: freight procurement on every move.

Bids the inbound freight out to carriers and forwarders, compares the quotes, picks the best price for the service level, and books the move. Rate shopping stops being a quarterly project and becomes something that happens on every shipment.

Inbound needs an owner, not another tool.

A visibility tool shows you the delay. A freight audit service catches the overcharge, months later. A broker clears the entry. Each one holds a single baton. The Inbound Agent Crew runs the whole relay: the delay it spots becomes the ETA it updates, the invoice it audits, the entry it reconciles, and the receipt it matches. One crew, one owned outcome, inside the systems you already run: ERP, TMS, WMS, carrier portals, email, and spreadsheets.

The payoff

5-20%: overcharges typically found across supplier, freight, and carrier invoices
24/7: every shipment, invoice, and exception worked around the clock
Minutes: for document work that used to take your team weeks
Zero: new systems for your team to learn

The crew reports to you.

Updates where you work.

What the crew handled and what needs your attention, posted in Slack or email as it happens.

Escalations with context.

Judgment calls arrive with full context and a recommended decision. You answer; the crew executes.

Approvals on your terms.

You decide what runs automatically and what waits for a yes.

The audit trail.

Every action traceable in one click: the trigger, the data, the decision, and why.

FAQ

What is an AI agent crew for inbound logistics?

A team of AI agents that collectively own inbound execution: shipment tracking, invoice auditing, customs and duty reconciliation, PO matching, and freight sourcing. They work inside your existing systems and escalate only what needs human judgment.

How is this different from freight audit software?

Freight audit tools check invoices after the fact. The crew books the freight, tracks the shipment, audits the invoice against the rate it booked, and resolves the discrepancy, one continuous loop instead of a downstream check.

Do we need to integrate our ERP or TMS?

No. Prysmic is API-less by design. Agents work through the same interfaces your team already uses, with secure, read-only access, and are typically live in days.

What does it catch that our team doesn't?

Nothing your team couldn't catch with unlimited hours. The crew simply checks everything: every invoice line, every entry, every receipt, around the clock. Coverage is the advantage, not cleverness.